1. I don't live in the Philippines, but I'd love to order a Custom Grain item, how do I do that?
You can order online and shipping rates are already computed at check out.
2. Do you take bulk orders?
Yes, we take bulk orders. Your order would qualify as a bulk order if:
- 35 pieces of items PHP3,000 and below
- 20 pieces of items PHP3,500 to PHP4,999.00
- 10 pieces of items PHP5,000 and up
- Good for every single transaction
- Customer can pick different colors, but should only be 1 product or style
To discuss further, please email us at firstname.lastname@example.org
3. Do you do wedding or corporate favors?
Yes, we'd love to be a part of your special moments. Email us at email@example.com and let's collaborate together!
4. How long does it take for my order to arrive?
We require full payment before we work on any order.
After which, it'll take us 3 to 5 working days to release the item for delivery to you. Please note that from September to December it may take up to 10 working days for orders to be out for delivery.
5. I want a particular color, but it's not in the options.
We do our best to make our clients happy. If you have a particular color that's not in any of our options, feel free to email us at firstname.lastname@example.org your question and we will try our best to accommodate you.
6. What are your payment options?
We accept Bank Deposit (BDO), GCash or PayPal. You will see these options at checkout.
If you don't find any answers to the question(s) you have, please don't hesitate to email us at email@example.com or text/Whatsapp/Viber us at +63917-892-6846.